---
title: Understanding order statuses
shortTitle: Order statuses
description: Learn what each Nabis order status means, when an order can be edited, and which fees may apply after fulfillment.
category: Brand
section: Orders
order: 21001
readTime: 3 min read
---

This page describes the statuses an order moves through during fulfillment. For information about an order's payment lifecycle, see **Payment statuses** (coming soon).

## Status reference

Select a status to learn more about it.

{% table %}
* Status
* Description
---
* [Unscheduled](#unscheduled)
* The order has been placed but has not yet been scheduled for delivery.
---
* [Scheduled](#scheduled)
* The Nabis Operations team has confirmed the order for its specified delivery date.
---
* [In transit](#in-transit)
* The order has left a Nabis warehouse and is on its way to the delivery location.
---
* [Delivered](#delivered)
* The complete order was delivered successfully.
---
* [Delivered with edits](#delivered-with-edits)
* The order was delivered with adjustments to one or more line items or quantities.
---
* [Delayed](#delayed)
* The order could not be delivered on the requested date and must be rescheduled.
---
* [Rejected](#rejected)
* The brand or retailer refused the order at delivery, or the order was canceled after fulfillment began.
---
* [Canceled](#canceled)
* The order was canceled before fulfillment began.
---
{% /table %}

## Fulfillment stages

After you submit an order with a delivery date, the order moves through the following fulfillment stages. Editing options become more limited as fulfillment progresses.

### Unscheduled

A newly placed order begins in the **Unscheduled** status. Fulfillment may begin as soon as you submit the order with a delivery date.

After fulfillment begins, the order form prevents changes to the order's contents to help ensure an accurate delivery. You can still edit pricing, notes, and other information that does not affect fulfillment. To request changes to a locked order, contact Customer Experience using your designated email address.

{% callout type="tip" title="Use drafts or reservations to avoid last-minute changes" %}
Create a draft or place a reservation order before submitting the final order if you expect its contents to change.
{% /callout %}

### Scheduled

An order is **Scheduled** after the Nabis Operations team confirms it for the listed delivery date. Verify that all pricing is accurate at least one day before delivery.

### In transit

An order is **In transit** after it leaves the final Nabis warehouse for the delivery location.

### Delayed

An order is **Delayed** when it cannot be delivered on the requested date and must be rescheduled.

## Terminal statuses

A terminal status marks the end of an order's fulfillment lifecycle. At this point, the order cannot be edited except to correct inaccuracies identified at delivery. Fee invoices are generally created after an order reaches a terminal status.

**The order's invoice is final in any terminal status.** If the order was delivered, the retailer has received a copy of the invoice and pricing can no longer be changed.

### Delivered

An order is **Delivered** when the complete order is successfully delivered to the account.

A distribution fee applies to every successfully delivered order. Refer to your Master Agreement for the rates that apply to your organization.

### Delivered with edits

An order is **Delivered with edits** when it is successfully delivered with one or more line items adjusted or removed at delivery. Each adjustment is tracked at the line-item level, including its reason.

A distribution fee applies to every successfully delivered order. Refer to your Master Agreement for the rates that apply to your organization.

In select markets, a Reverse Fulfillment Fee may apply when part of an order is rejected for a reason that is not attributable to Nabis.

{% table %}
* Fee
* Market
---
* **Reverse Fulfillment Fee**  
  Assessed at $1 per unit rejected
* CA
---
{% /table %}

### Rejected

An order is **Rejected** when the brand or retailer refuses it at delivery. An order canceled after fulfillment begins also receives this status.

A fee may apply when an order is rejected for a reason that is not attributable to Nabis. This fee offsets the labor required to restock the inventory associated with the order.

{% table %}
* Fee
* Market
---
* **Reverse Fulfillment Fee**  
  Assessed at $1 per unit rejected
* CA
---
* **Rejection Fee**  
  Assessed at $250 per order
* NY
---
{% /table %}

### Canceled

An order is **Canceled** when it is canceled before fulfillment begins. To cancel an order, contact Customer Experience using your designated email address.