---
title: Require payments on outstanding or overdue invoices for new orders
shortTitle: Require payments for orders
description: You can require a retailer to pay for outstanding or overdue invoices to receive an order at time of delivery.
category: Brand
section: Orders
order: 21110
---

When placing new orders, you can require a retailer to make a full or partial payment on any outstanding or overdue invoices before that order can be delivered. This helps you reduce AR exposure and ensure sustainable collection practices.

For these selected invoices, retailers can make pre-payments using Nabis BillPay or pay via cash or check upon delivery. Should a retailer fail to pay for the required invoices by time of delivery, the order will be rejected. Brands are subject to [applicable fees](/brand/orders/order-statuses/#rejected) for these rejections.

{% callout type="tip" title="Coordinate with a retailer to minimize rejections" %}
We strongly encourage you to coordinate payment requirements with retailers before placing new orders to minimize any friction at delivery. If a retailer requests to negotiate with a brand at time of delivery, drivers may be delayed at the location, causing downstream impacts for all parties.
{% /callout %}

## Add payment requirements
{% list type="ordered" %}
{% listitem %}
When creating a new order, you can add payment requirements by toggling on **Require payment on other invoices**.
{% /listitem %}

{% listitem %}
A modal will appear outlining the brand's responsibilities should a retailer fail to pay the specified balance. If you agree with the terms, you can **Proceed** to select invoices.

{% callout type="warning" title="Warning" %}
Should the retailer fail to pay the specified balance, this order will be rejected. Brand will incur a rejection fee, and will be responsible for coordinating a rescheduled delivery for this order.
{% /callout %}
{% /listitem %}

{% listitem %}
Select the invoices you wish to require by checking the box on the applicable row. You can search by order number, or filter to only show overdue invoices.

By default, selected invoices will require the full remaining balance to be paid. You can optionally require a partial payment on an invoice by clicking **Require partial**.
{% /listitem %}
{% /list %}

### Require partial payments
You can require a partial payment on any invoice. Consider this option when a retailer is unable to pay a large balance in full. Partial payment requirements allow you to reduce your accounts receivable (AR) exposure incrementally through a series of smaller orders.

When you select **Require partial** for an outstanding invoice, enter the total amount that must be paid on the invoice before the new order can be delivered. This amount is based on the original invoice total—not its current outstanding balance. This approach accounts for payments made at different times and for multiple orders that may have payment requirements tied to the same invoice.

{% callout type="info" title="Example" %}
**Suppose an invoice totals $2,000 and the retailer has already paid $1,000.**
- If you enter a required paid amount of $1,500, the retailer must pay an additional $500 before the order can be delivered. 
- If another order has the same $1,500 requirement, both orders become eligible for delivery once that additional $500 is paid. 
- If you instead enter a required paid amount of $500, the requirement is fulfilled immediately because the retailer has already paid $1,000 toward the invoice.
{% /callout %}

## Edit requirements
At any point in the order's lifecycle prior to delivery, you can remove payment requirements from an order. You cannot add additional requirements, or replace requirements even if the total balance to be collected is the same.

To edit a payment requirement, follow these steps:
1. On the **Orders** page, find the order row and press the **More actions** icon.
2. Click **Edit payment requirements**.
3. Edit the required invoices using the same steps as listed above.