This page describes the statuses an order moves through during fulfillment. For information about an order's payment lifecycle, see Payment statuses (coming soon).
Status reference#
Select a status to learn more about it.
| Status | Description |
|---|---|
| Unscheduled | The order has been placed but has not yet been scheduled for delivery. |
| Scheduled | The Nabis Operations team has confirmed the order for its specified delivery date. |
| In transit | The order has left a Nabis warehouse and is on its way to the delivery location. |
| Delivered | The complete order was delivered successfully. |
| Delivered with edits | The order was delivered with adjustments to one or more line items or quantities. |
| Delayed | The order could not be delivered on the requested date and must be rescheduled. |
| Rejected | The brand or retailer refused the order at delivery, or the order was canceled after fulfillment began. |
| Canceled | The order was canceled before fulfillment began. |
Fulfillment stages#
After you submit an order with a delivery date, the order moves through the following fulfillment stages. Editing options become more limited as fulfillment progresses.
Unscheduled#
A newly placed order begins in the Unscheduled status. Fulfillment may begin as soon as you submit the order with a delivery date.
After fulfillment begins, the order form prevents changes to the order's contents to help ensure an accurate delivery. You can still edit pricing, notes, and other information that does not affect fulfillment. To request changes to a locked order, contact Customer Experience using your designated email address.
Scheduled#
An order is Scheduled after the Nabis Operations team confirms it for the listed delivery date. Verify that all pricing is accurate at least one day before delivery.
In transit#
An order is In transit after it leaves the final Nabis warehouse for the delivery location.
Delayed#
An order is Delayed when it cannot be delivered on the requested date and must be rescheduled.
Terminal statuses#
A terminal status marks the end of an order's fulfillment lifecycle. At this point, the order cannot be edited except to correct inaccuracies identified at delivery. Fee invoices are generally created after an order reaches a terminal status.
The order's invoice is final in any terminal status. If the order was delivered, the retailer has received a copy of the invoice and pricing can no longer be changed.
Delivered#
An order is Delivered when the complete order is successfully delivered to the account.
A distribution fee applies to every successfully delivered order. Refer to your Master Agreement for the rates that apply to your organization.
Delivered with edits#
An order is Delivered with edits when it is successfully delivered with one or more line items adjusted or removed at delivery. Each adjustment is tracked at the line-item level, including its reason.
A distribution fee applies to every successfully delivered order. Refer to your Master Agreement for the rates that apply to your organization.
In select markets, a Reverse Fulfillment Fee may apply when part of an order is rejected for a reason that is not attributable to Nabis.
| Fee | Market |
|---|---|
| Reverse Fulfillment Fee Assessed at $1 per unit rejected | CA |
Rejected#
An order is Rejected when the brand or retailer refuses it at delivery. An order canceled after fulfillment begins also receives this status.
A fee may apply when an order is rejected for a reason that is not attributable to Nabis. This fee offsets the labor required to restock the inventory associated with the order.
| Fee | Market |
|---|---|
| Reverse Fulfillment Fee Assessed at $1 per unit rejected | CA |
| Rejection Fee Assessed at $250 per order | NY |
Canceled#
An order is Canceled when it is canceled before fulfillment begins. To cancel an order, contact Customer Experience using your designated email address.